Effective Monday, March 3, 2025, building assignments for our computer technicians will be adjusted to bring greater efficiency and responsiveness in our work. This change comes as a response to the feedback we have received from staff and analysis of our technology tickets. We expect there may be some challenges as our team transitions to their new building assignments, however, we believe these changes will result in faster response times and resolutions to technology issues.
To assist us with providing you better service, we ask that all technology-related issues be submitted as a Technology Request in ML WorkOrders. We recognize that some staff may prefer to communicate directly with a technology staff member rather than submit a ticket. However, using the ticketing system allows us to effectively manage and respond to everyone’s needs, ensuring no requests are missed or delayed. We are continuously working to improve our technology request system, and we will soon be introducing self-service options that may help you resolve issues even before submitting a ticket.
As a reminder, you can submit a Technology Request ML WorkOrders by going to helpdesk.pccsk12.com or selecting Tech Request Form under the P-CCS Bookmarks folder in Chrome.
We look forward to better serving the needs of the P-CCS community.
