P-CCS Technology Status Alerts

On Thursday, May 26 the district’s telephone service provider must upgrade some of our equipment and in order to do so they have to temporarily bring our telephone system offline. Consequently there will be a 20-30 minute outage of ALL INBOUND and OUTBOUND phone service between 4:45 pm and 5:15 pm on Thursday, May 26.

Please take note there will be no calls coming in or going out during this period and plan accordingly. Thank you.

We regret any inconvenience that this temporary outage might present; please know this is a critical network maintenance event that is time-sensitive and that we scheduled as late in the day as we were permitted to still allow both their onsite and offsite technicians sufficient time to complete the task.

In order to apply timely security patches and perform necessary infrastructure upgrades, the Wayne RESA networking/server team sets aside a work window one Sunday each quarter. This coming Sunday (4/25) is this quarter’s scheduled maintenance day.

School district staff should be prepared for the complete outage of all of Wayne RESA’s data services (eg. MISTAR — including Q, Parent Connection, Student Connection, and SMART) during periods of time within this quarter’s maintenance window (7 AM – 5 PM) on SUNDAY April 24. In addition to temporarily inaccessible data services, during portions of the maintenance window within the district there will be NO INTERNET SERVICE and NO offsite VPN access.

Please note Wayne RESA’s NEXT scheduled maintenance day / planned outage is SUNDAY JULY 17, 2022.

For future reference, shown below is Wayne RESA’s scheduled Sunday maintenance days multi-year calendar:

Unfortunately, it appears that we have not fully resolved the issues with Find-Me printing. Users are continuing to experience issues with printing and releasing jobs when using Find-Me printing. We are actively working with our vendor’s support team to get this resolved as soon as possible. We apologize for the inconveniences caused by these issues.

In the interim, staff members unsuccessful in printing released jobs via Find-Me should instead consider sending their print jobs to specific named printers in their school building.

To add one or more specific printers please follow the guidance shown here OR follow the directions below:

1. Press the Windows key and then select Devices and Printers
2. If you don’t see the {bldg-name} printer listed then click on Add a Printer
3. Wait a few seconds and click on "The Printer that I want isn’t listed"
4. Click on Select a shared printer by name
5. In the blank field type the following \\Print-{bldg-first4letters}\ (example \\Print-Huls\ for Hulsing and be sure to include the ending backslash)
6. Select desired Printer
7. Click Next, it will install the printer
8. Click Next again
9. Click on Set as the Default Printer if desired
10. Click Finish

Find-Me Printing services have been restored. We apologize for the long downtime. Unfortunately, due to the nature of the issue, we needed additional support from PaperCut to fix the root cause of the problem.

The workaround that was shared in our last update will temporarily remain in place while we confirm that Find-Me Printing is working properly throughout the district. Please be sure to set Find-Me as your default printer to avoid any disruptions when the workaround is disabled.

If you continue to experience any problems with Find-Me Printing, please submit a ticket at http://helpdesk.pccsk12.com.

One of the district’s two Find-Me Print Queues stopped working earlier today and the technology department has been working with the company to fix it, but as of this evening we still have no ETA on when it will be restored. Sorry for the inconvenience.

In the interim, staff members unsuccessful in printing released jobs via Find-Me should instead consider sending their print jobs to specific named printers in their school building.

To add one or more specific printers please follow the guidance shown here OR follow the directions below:

Press the Windows key and then select Devices and Printers
If you don’t see the {bldg-name} printer listed then click on Add a Printer
Wait a few seconds and click on "The Printer that I want isn’t listed"
Click on Select a shared printer by name
In the blank field type the following \\Print-{bldg-first4letters}\ (example \\Print-Huls\ for Hulsing and be sure to include the ending backslash)
Select desired Printer
Click Next, it will install the printer
Click Next again
Click on Set as the Default Printer if desired
Click Finish

The district’s internet connection is through Wayne RESA and their main internet connection experienced an outage earlier today. Their system failed over to a backup internet connection and we are still operating on that connection as are other Wayne county school districts. The root problem has been identified as a fiber optic cable issue in Southfield and the service provider is on the scene working to resolve the issue.

Wayne RESA has shared that we may notice bandwidth speed reductions as well as some intermittent problems with connections that are susceptible to connectivity inconsistencies such as Zoom meetings. They/we are experiencing some packet loss over their backup connection, unrelated to bandwidth, and they are working with the State Education Network (MiSEN) service providers to diagnose them. All of us may experience or continue to experience possible slowness with our district internet connection until these issues are resolved.

Posted By P-CCS Tech Department to https://tech.pccsk12.com/status/