P-CCS Technology Status Alerts

The technology department has confirmed that an email notice (shown further below) about a data breach is legitimate. An unauthorized actor obtained certain account information from the SchoolDude user database, including our district’s user database.

For those with SchoolDude accounts, please note the following:

1) Your SchoolDude user account password has been reset. (What has been compromised is not the password “schooldude” that is used at the end to submit a ticket – instead it’s your actual login password.) You will therefore need to change your password in order to log into SchoolDude. To do so, please visit https://login.myschoolbuilding.com/ and click on “Forgot Password?” to send a password reset link to your email account. (see http://links.pccsk12.com/schooldudepasswordreset if you desire visual guidance)

2) If you are currently using your SchoolDude password for any other online account, change your password on those other accounts. Consider that password "burned" and never use it again.

Everyone, please note the following:

3) Always remember to use a strong and unique password for each online account you maintain. (Please see this helpful brief checklist on passwords https://consumer.ftc.gov/articles/password-checklist.)

4) Remember with all email and text messages, you should be vigilant against potential phishing and other scams: if you see a suspicious message, don’t respond to the sender or click on any link it contains.

UPDATE: As of 12:45 EST, the power has been restored at the Aequitas office. All Q-Wiki, Mobile Apps, Helpdesk etc. are again up and running.

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Aequitas, the MISTAR-Q vendor, suffered a power outage yesterday which has had an impact on some of the MISTAR-Q applications.

Currently, users are not able to get into the Q-Mobile applications, including the ParentConnection and StudentConnection apps. In addition, the Q-Wiki (aka Help → Help) is down during this time.

The web versions of ParentConnection/StudentConnection are still fully functioning.

Aequitas is actively working to restore access to these applications.

WayneRESA is still working to resolve issues following an update with SMART Web last night.

It was discovered after the upgrade occurred that users were getting error messages after the login screen (see image below).

To proceed beyond the error screen, users will be required to clear all browser cache and cookies. If you are unsure how to clear your browser cache and cookies, follow this link for detailed instructions >> How To Clear Browser Cache and Cookies.

Please note, this was a complicated upgrade release and they’ve been fixing things throughout the day. Below is a list of items they’ve already addressed. They are still working to resolve all issues that have been reported.

JE – Unable to Edit / Import – Fixed

TA – Error when printing on By Account / By Invoice tab – Fixed

AP – Check Register not populating correctly – Fixed

There is an issue with Securly blocking clean/approved sites, such as Canvas. We made a change on our end, which will resolve the issue until Securly implements a permanent fix. This change should be automatically pushed to District devices, however, if you or your students continue experiencing issues, please clear cache and cookies, then reboot the District device. We apologize for any inconvenience this may have caused. Please visit status.securly.com for further details and status updates related to this issue.

Looks like Clever is aware and working to address a login problem…
For more information and real time status updates, please visit Clever’s status page (linked below). You can also subscribe to status posts, if interested.
https://status.clever.com/

The issues with MISTAR have been resolved. If you continue to experience problems, please submit a ticket at helpdesk.pccsk12.com. Thank you.

For those at PCEP, no assimilation will occur upon login.