P-CCS Technology Status Alerts

This message is for staff who use Zoom and are having trouble joining or hosting meetings on a district laptop. If you do not use Zoom on a district laptop or have not recently experienced issues with Zoom, you can ignore this message.

As of yesterday, Zoom stopped support for the version of Zoom that was originally installed on staff laptops. While most staff have installed updates since then using the Company Portal, there were a small number of individuals still using the older version of Zoom. Those with the older version of Zoom were no longer permitted to join Zoom meetings and were prompted to install the latest version of the app.

In an effort to fix this issue, the technology department attempted to remove the old version of Zoom and push out the latest version. While removal of the older app was successful, the deployment of the new app did not work properly due to a malformed enterprise package from Zoom. As a result, we are not able to automatically push out the updated version of Zoom to staff laptops. For the time being, we are asking staff to manually install the latest version of Zoom from the Company Portal application on their laptops. A screenshot of Zoom in the Company Portal has been provided below.

Please submit a service ticket if you continue to experience issues with Zoom after downloading the updated version from the Company Portal. While you wait for a resolution to the issue, you can join the meeting through your browser (see screenshot below). If you do not see the option to join from your browser, try clicking the "Launch Meeting" button and checking for the option again.

We apologize for the unexpected problems and appreciate your understanding moving forward.

Service has been restored. Sorry for any inconvenience.

Anyone that still cannot surf, after trying at this point, should restart their computer and try again.

For those still unable to connect to the internet or with other tech issues, please submit a service request. Thanks.

On Tue, Jan 24, 2023 at 6:38 AM <technology.communications> wrote:

The technology department is aware of and working to resolve connectivity issues being experienced in the district this morning. Thanks for your patience in the interim.

The technology department is aware of and working to resolve connectivity issues being experienced in the district this morning. Thanks for your patience in the interim.

Please be advised, Wayne RESA is experiencing Internet problems this morning. As a result, our district along with other county districts that route through them are experiencing some inconsistencies reaching the Internet. County engineers are working through the problem and hope to have it resolved as soon as possible.

Since 1:30 pm today, there have been widespread reports across many school districts of difficulties successfully logging into Chromebooks. In our district we have also begun to see students and staff experiencing trouble attempting to login to a Chromebook and wanted to share that the issue is on Google’s end.

No ETA has been shared on its resolution.

Google’s dashboard has notes on other issues they are experiencing today with their services.

https://www.google.com/appsstatus/dashboard/

Concurrently, Clever badges for Chromebook logins are also not working. See incident details at https://status.clever.com/incidents/ldg0xyp674ph

MISTAR-Q will be down on Tue Nov 29, at 5 pm for about 10 minutes as county engineers perform an update. MISTAR-Q will be unavailable during this time.