With over 2,000 staff members and over 15,000+ devices to support, it’s important to have a system to track issues, document trends, and assign support to the appropriate technicians or tech integration specialists. If you are needing assistance with anything technology related, we ask that you use the Service Request ticketing system. There are a couple of ways to access this system.
Go to links.pccsk12.com/helpdesk
Once there, to log in, you will input your district GMAIL Email address for your “Username”.
For “Password” you will input your network password (not necessarily your Google password) – Your network password is the password you use to log onto a district desktop computer.
Then you fill out the service form with the details that best describes your situation and support needs.
Alternatively, to locate the service portal…
- Browse to the PCCS Website: http://www.pccsk12.com
- Hover over Staff
- Click on Technology Service Request
If you might submit more than one service ticket during the year, consider bookmarking the Service Desk url by clicking the Star on the right side of the address bar (see pic below), so that it is easy to locate the page again.