Hi all.
Our department is aware of a data ingestion problem in Canvas following our daily sync today that has resulted in a number of enrollments either disappearing or changing their status to inactive. Canvas support can see the issue on their end and we have an open case with them to fix things. The case has been escalated for as prompt a resolution as can occur. In the meantime, students and staff may find their Canvas accounts with fewer courses than expected. No ETA on restoration has been shared with us.
Please note, that while on the staff end, missing courses is only due to this syncing snafu, on the student end, in addition to the syncing problem, we have also seen that some teachers haven’t published their Canvas courses yet. Teachers be sure to publish courses you want students to access after you have finalized them. Students can only view and access active courses that have been published.
Thanks for your patience while Canvas support assists us.