Target audience: All MISTAR Users
Date: 02/24/2020
MISTAR Notice: Issue with Reports in Google Chrome
This issue has been identified by Aequitas, the vendor for MISTAR Q:
ISSUE
The PDF generated by a Q report is not displayed in the pop-up window. The problem occurs for some users on some reports but may get worse over time until all reports are affected.
DETAILS
The issue is restricted to Chrome and primarily affects those with the most updated version (80.0.3987.1**). This issue only affects some users and can be replicated in the district’s version of Q (version 3.7.1). Aequitas notes this is a Google Chrome issue.
SOLUTION
Workarounds include using Chrome Incognito or an alternate browser such as Firefox or Edge. The recommended solution is to delete the Chrome “User Data” folder for the affected user, then restart Chrome. The location of the data folder may vary, but here’s an example:
Users > [user name] > AppData > Local > Google > Chrome > User Data
Alternately, uninstalling Chrome with the option to remove browsing data checked will also work.
Here is another potential workaround from a client: If the user is okay with just downloading the pdf instead of displaying it in a pop-up window, the Chrome browser settings can be adjusted to do this automatically. In Chrome Settings, navigate to Privacy & Security -> Site Settings -> PDF Documents and turn on the slider next to “Download PDF Files instead of automatically opening them in Chrome”.