|New Incident Status: Resolved|
|Our engineers have identified the core issue and has resolved it. All users are once again able to access all areas of Illuminate. A full write-up on this incident will be posted shortly.|
|Apr 13, 17:09 PDT|
Illuminate DnA has confirmed that their sites are experiencing a partial outage.
|An Incident Update Has Been Posted|
|After further investigation, it appears that the issues our users are experiencing could be related to issues with our 3rd party networking and ISP partners. We are currently engaging their support teams in order to determine the root cause of the outage.
Until this outage is resolved, users will continue to experience sporadic connectivity issues with Illuminate and Illuminate HC. Due to the nature of the underlying issue, users may also experience issues with modules and functionality.
|Apr 13, 08:57 PDT|
– We apologize for the ongoing outage. Many users are still reporting sporadic issues with logging in Illuminate and Illuminate Home Connection.
Apr 13, 06:18 PDT
Apr 13, 05:02 PDT