P-CCS Technology Status Alerts

UPDATE:Thanks for your patience. Wayne RESA staff have rebooted their MISTAR servers and MISTAR service should now be working as expected. If you still have an issue with load times or error messages, please log out of MISTAR and then log back in to restore expected operations. If a problem persists, please submit a service request http://helpdesk.pccsk12.com.

On Fri, May 31, 2024 at 7:49 AM Technology Communications <technology.communications> wrote:

We are aware of an issue with MISTAR that is creating slowness where pages do not load and possibly producing errors for some users. Wayne RESA has been alerted and we hope for a quick resolution. In the meantime, you can try signing out and signing back in or simply trying to reload the page.

We will send an update when additional information is available.

We are aware of an issue with MISTAR that is creating slowness where pages do not load and possibly producing errors for some users. Wayne RESA has been alerted and we hope for a quick resolution. In the meantime, you can try signing out and signing back in or simply trying to reload the page.

We will send an update when additional information is available.

The county has just notified us that MISTAR-Q will be down late this afternoon (5 pm – 5:30 pm EST) so they can deploy a hotfix for one of its application modules. They appreciate our patience as they work to keep MISTAR-Q updated.

While staff can successfully send print jobs to selected, named printers, Find Me printing is not working nor can staff walk up to a copier and successfully gain access via badging/entering PIN codes since the district’s PaperCut server is not working properly. The tech department is working with two Konica technicians to resolve the server issue. No ETA is available as to when Find Me printing and copier access will be restored. We regret the inconvenience and thank staff for their patience in the interim.

UPDATE: County technical staff have cleared the condition that was causing the performance issue and MISTAR should again be functioning normally. Please submit a service ticket if you are experiencing an issue with MISTAR.

FYI, Wayne RESA’s status page can be found at https://status.resa.net/ and anyone can subscribe via a link on that page to email notices of issues with any of their services.

On Thu, May 2, 2024 at 7:58 AM <technology.communications> wrote:

Wayne RESA is experiencing performance issues with MISTAR and their technical team is actively investigating the issue. An update will be sent when more information is available.

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This and all previous P-CCS Technology Status Alerts can be found at https://tech.pccsk12.com/status.
Please do not reply to this email as no one will receive your message. If you have any questions or concerns, please submit a service ticket at http://helpdesk.pccsk12.com.

Wayne RESA is experiencing performance issues with MISTAR and their technical team is actively investigating the issue. An update will be sent when more information is available.

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This and all previous P-CCS Technology Status Alerts can be found at https://tech.pccsk12.com/status.
Please do not reply to this email as no one will receive your message. If you have any questions or concerns, please submit a service ticket at http://helpdesk.pccsk12.com.